General Usage Questions

 

If the question is "how do I do X in the application?" either ask in the Google+ community or the StackExchange web applications site. If you do use StackExchange, you must read and follow the help guidelines and use the draw.io tag.

Loss of Data / Functionality

If you lose data from an existing diagram lodge a support ticket. If the application isn't working at all, or a major part isn't working, you can post to the G+ community or lodge a support ticket. Data loss issues are always treated as a priority.

If the application does not work correctly for you, ensure you have tested with all browser plugins switched off. Plugins like disconnect block the Google and Dropbox scripts from loading by default. Also check on a second browser with plugins disabled, to ensure it's not a problem with the first browser and check the G+ news stream for issue reports before you submit an issue.

Feature Request

If you have a feature request, there is a feature request submission / voting system. If the request has already been submitted vote on it, otherwise, submit it yourself.

General Suggestions / Discussions

Belong on the G+ community. You are welcome to make general points here, or report minor functionality problems.

Video Tutorials