Loss of Data / Functionality
If you lose data from an existing diagram, if the application isn't working at all, or a critical part isn't working lodge a support ticket. If the issue is possible data loss and the file is in Google Drive, we'll ask you to share the file within Drive with [email protected], see this description of how to do that. Sharing the file at the time of ticket creation will help us help you faster.
Tickets for Visio .vdx and .vsdx import failure cases are also welcome, please attach the input file to the ticket when creating.
If the application does not work correctly for you, ensure you have tested with all browser plugins switched off. Plugins like disconnect block the Google and Dropbox scripts from loading by default. Also check on a second browser with plugins disabled, to ensure it's not a problem with the first browser and check the G+ news stream for issue reports before you submit an issue.
If you have a feature request, there is a feature request submission / voting system. If the request has already been submitted vote on it, otherwise, submit it yourself.
The comments on this page are for comments about the process of support, not for asking technical support questions.